Standards and consumers

Whenever we turn on a light switch, use the internet, unwrap food from a supermarket, or our children play with a toy, or we do hundreds of other everyday things, we’re usually using standards without knowing it.

In laymen’s word standards are guidelines prepared by a team of experts in order to obtain the best possible results for the best value whether from a product or service. Standards help support basic consumer rights, such as the right to safety and the right to be informed, which have their origins in former US president John F. Kennedy’s declaration of four basic Consumer Rights in 1962. Further, standards when followed also help to raise levels of quality, safety, reliability, and efficiency, exactly what consumers’ expectations are when purchasing products or services.

In short, standards can provide specific requirements and/or

                          guidance on addressing consumer concerns and help to

                          meet their expectations

pramLet’s take examples of some applications of standards. In Europe, in order to safeguard children, a standard was prepared for ‘child’s prams and pushchairs’ (MSA EN 1888). This standard gives guidance to manufacturers on how to make pushchairs that are safe and comfortable. A pushchair needs to be stable, durable, with good brakes and secure harnesses. It also needs to minimize risk of injury when folding. MSA EN 1888 covers all of these aspects and shows manufacturers how to meet minimum levels of safety. All pushchairs sold in the Malta must comply with this standard.

Toys are valuable tools for children’s development. As well as keeping them entertained, toys help children find out about the world, learn new skills and make friends. But the importance of keeping children safe while they play can’t be overstated. In the EU standards (MSA EN 71 series and others) have been prepared to ensure toys safety.

Before toys reach the shelves, they must undergo rigorous testing to ensure they are safe for children to use. Safety testing a teddy bear, for example, might include tugging its eyes, to make sure a young child couldn’t easily pull them out and swallow them, and setting it alight, to check whether a child holding a teddy which caught fire, would have time to drop  it before being burnt.

What role can consumers play in the development of standards?

Consumers can have a very important role in the development of standards. Personal experiences can help to improve standards especially where safety can be an issue. In these situations, ‘L-Ghaqda tal-Konsumatur’ is there to listen to your experience and put forward your concern to European body responsible for the preparation and review of standards.

Another role for consumers with some expertise in particular fields is to participate technical committees preparing and reviewing standards. One can visit the site of the local standards body MCCAA where one finds a list of standards at various stages of preparation.

Standards affect us all every day and everywhere,

we take these for granted. Consumers have a very

important role and their feedback through L-Ghaqda

tal Konsumatur is very important to ensure that

products are not only safe but also value for money.

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