Problem that arose while booking online solved.
A consumer had booked an online ticket. During the process he made a typing mistake in one of the names – instead of typing the letter ‘c’ he typed the letter ‘x’. On realising his mistake he contacted AIR MALTA and he was charged €50 for the change. He felt that this was unfair as the mistake was obviously a typing mistake. It seems that in spite of his efforts to resolve the problem he was unsuccessful. We contacted AIR MALTA and the complaint was resolved within a couple of days. We thank AIR MALTA for respecting consumer rights