Satisfied – Air Malta

Problem that arose while booking online solved.

A consumer had booked an online ticket.  During the process he made a typing mistake in one of the names – instead of typing the letter ‘c’ he typed the letter ‘x’.  On realising his mistake he contacted AIR MALTA and he was charged €50 for the change.  He felt that this was unfair as the mistake was obviously a typing mistake.  It seems that in spite of his efforts to resolve the problem he was unsuccessful.  We contacted AIR MALTA and the complaint was resolved within a couple of days.  We thank AIR MALTA for respecting consumer rights