On the 13 and 14 March 2017 BEUC held two meetings of the 2nd Enforcement Steering Group & Redress Expert Meeting in Malta. The first session discussed various enforcement issues, including specific cases, which BEUC is currently investigating through the collaboration of various consumer organisations members of BEUC. These cases included the campaigns related to ‘connected toys’ with a presentation by NCC BEUC’s Norwegian member. Other cases discussed involved practices concerning Pokeman Go and the use of the so-called ‘floor clauses’ in mortgage (home loans) agreements. The group also discussed briefly recent developments relating the Volkswagan emissions case.
In the second session the BEUC secretariat prepared a presentation focusing on the impact of internet on consumer choices and what steps can be taken to ensure that consumers are better informed when buying through the internet. In this regard various suggestions were discussed focusing on more coordinated action between member associations including sharing of information and of possible unfair practices. In this context presentations were made relating to new initiatives relation to enforcement cooperation, the General Data Protection Regulation and the work relating to the International Consumer Protection and Enforcement Network.
The second day focused on collective redress with a tour de table amongst those present updating measures in each member state concerning collective redress. Following a presentation by BEUC as to the possible issues that can be raised to promote more effective means of collective redress through the EU, a lengthy discussion ensued as to what requests should be made to the EU in this regard including the feasibility of having a directive in place to ensure that certain minimum measures are adopted.
The Consumer Association – Malta is always represented in these Expert meetings as apart from the collective actions that we participate we also take advantage of the expertise in this group to learn how other consumer organisation tackle consumer issues that Maltese consumer face.