‘Consumers, by definition, include us all,’ Kennedy said in his Congressional Statement, ‘They are the largest economic group, affecting and affected by almost every public and private economic decision. Yet they are the only important group… whose views are often not heard.’ Our aim is to make your opinion count and ensure that you get a fair deal.
The Ghaqda’s work includes two types of involvement. Its work can be of two types, that which is visible as it involves either direct contact with the individual consumer or it involves the media. However, the Ghaqda is involved in a substantial amount of work which takes place behind the scenes.
In this section we will describe some of the latter work. The Ghaqda in pursuing its roles, this year, was engaged in a number of consultation processes. Two important consultation processes involved two new pieces of legislation. The first concerned home loans while the other dealt with the introduction of collective redress. Home loans concern the majority of families either directly or indirectly as these loans are surely the biggest investment that a family will embark during its lifetime. On the other hand, collective redress will introduce class action in Malta. Usually the most critical problems that a consumer faces are also faced by a large number of consumers and the expense in time and money to obtain redress are beyond the means of a single consumer. Through class action, consumers can join forces. Through class action, the financial expense and the time taken will be significantly reduced.
The Ghaqda is involved with the respective regulators in dealing with long standing unresolved issues such as competition in various sectors like the energy section or school uniforms. Other issues which usually do not reach the media, like unfair commercial terms, are also dealt with through interaction with these regulators.
47A, South Street, Valletta, Malta
Office Hours : Wednesdays 10:00am – 12:00pm
Tel: +356 21239091