A landmark decision. In July 2011 the Consumers’ Association had asked the Director General (Consumer Affairs) within the Malta Competition and Consumer Affairs Authority to investigate the complaints lodged by consumers regarding the services provided by Arriva (Malta). The Director General refused to take on the Association’s request and directed the Association to write a fresh request to Transport Malta as it was the competent authority.
The Association appealed this decision as it did not agree with the Director General’s decision.
The Tribunal, in its decision, disagreed with the stance taken by the Director General. It annulled his decision and ordered him to take on the complaint and investigate as requested by the Consumers’ Association.