Following the recent arbitrary cancellation of some flights by Ryanair, the Consumers’ Association Malta would like to inform impacted consumers that they may consider seeking redress in line with EU Regulation 261/2004. Consumers should in the first instance ask Ryanair using its complaint form on:
If the Airline fails to give a satisfactory reply within six weeks then the consumers should communicate with the relevant national enforcement body where the incident occurred. Consumers may in this regard communicate with the European Consumer Centre in South Street, Valletta at:
Alternatively, consumers may consider seeking redress before the national courts. Consumers should seek professional advice about their specific rights and procedure to follow. It is pertinent to note that for flights from one Member State to another Member State, carried out on the basis of a contract with a single air carrier which is the operating carrier, a claim for compensation under the EU Regulation can be brought, at the applicant’s choice, before the national court which has jurisdiction over either the place of departure or the place of arrival, as stated in the contract of carriage.
At the end of September Ryanair also announced that it intends to cancel around 18,000 flights. Thus it is in your interest to check if your flight is amongst those affected.
Moreover, we encourage consumers to be covered by an appropriate insurance. As pointed out in previous news we encourage you to check carefully the type of insurance you take as otherwise you would be throwing away your money. Check and check again as most insurance policies at face value cover almost any mishap that one might face while travelling. Yet one would be flabbergasted with the amount of missing information and the number of exceptions and restrictive interpretations of what seems to be plain sailing clauses in many of travel insurance policies – see news.
We are also including an app which was developed by the Norwegian Consumer Council which will help you know your rights.