We received a complaint from a consumer regarding a garage door he bought from MBL Garage Door Solutions. The garage door was bought in March 2016. After some weeks, the garage door motor developed a defect. The consumer contacted MBL who agreed to replace the garage door motor. However, to date, in spite of many calls to the trader during the last five months, the door motor has not been replaced.
The Consumers’ Association contacted MBL twice through email. However, to date we still have not been sent an answer to our emails.
We believe that this is not the customer service that consumers expect. As the consumer had his rights denied to him through no response, we advised the consumer to take his complaint to the Consumer Claims Tribunal for a decision.
18 April 2017
On the 5th May we were informed by the consumer that the complaint has been solved as MBL Garage Door Solutions replaced the door motor in question.