Entries by Consumers' Association Malta

Ryanair Cancellations

Following the recent arbitrary cancellation of some flights by Ryanair, the Consumers’ Association Malta would like to inform impacted consumers that they may consider seeking redress in line with EU Regulation 261/2004. Consumers should in the first instance ask Ryanair using its complaint form on: Ryanair Claim Form If the Airline fails to give a […]

Citadel sues C A for alerting  consumers 

Following the article on the Consumer Association’s (CA) website entitled “Beware: Citadel’s Travel Insurance Hidden Limitations”, CA first received a letter from Citadel’s legal counsel where CA was told that should it not immediately remove this post from its website and publish an apology with wording  that will be agreed to by Citadel, Citadel  would […]

Gozo Channel’s unresponsiveness

One thing that distinguishes firms is their customer care.  This shortcoming is found in all sectors of the economy.  However, those firms which are in the public sector are more prone to such shortcomings.  This is in spite of the efforts that are being made to make public sector firms more responsive to customer complaints.  […]

ANEC’s Cross-border Health Care Survey

ANEC is the European consumer voice in standardisation. It represents the European consumer interest in the creation of technical standards, especially those developed to support the implementation of European laws and public policies. The purpose of collecting views from consumers is on cross-border healthcare. We are also interested in your experiences using hospitals, or visiting […]

BEWARE of these traders:

Beware of these traders mentioned in the Public Warning Statements issued by MCCAA.   This year the Director General of the Consumer Affairs Directorate published 4 public warning statements all in connection with traders failing to honour the Consumer Affairs Tribunal decision.  The following are the traders against whom the Public Warning statements were issued: […]

CA’s Election Proposals

The Consumers’ Association –Malta today sent its proposals to the main political parties in Malta.  Our analysis of the present situation in the sector led to these proposals which should be taken up during the next legislature. This analysis and proposals are based on the experience we had amassed during our work these last thirty […]